Special Assistance at Glasgow Airport: Your Ultimate Guide

Traveling can be a stressful experience, especially for those who require special assistance. Glasgow Airport (GLA) is committed to providing exceptional services to ensure a smooth and comfortable journey for all passengers. In this comprehensive guide, we will explore the range of special assistance services available at Glasgow Airport, how to access them, and tips to make your travel experience as seamless as possible.

Understanding Special Assistance at Glasgow Airport

Special assistance services at Glasgow Airport cater to passengers with reduced mobility, hidden disabilities, and other special needs. The airport aims to provide a safe, dignified, and stress-free environment for all travelers. These services include wheelchair assistance, accessible facilities, and support for passengers with sensory impairments.

How to Book Special Assistance

To ensure you receive the necessary support, it’s crucial to book special assistance in advance. Here’s how you can do it:

1. Contact Your Airline: Inform your airline about your specific needs at least 48 hours before your flight. Airlines will then coordinate with Glasgow Airport to arrange the required assistance.
2. Direct Booking: You can also contact Glasgow Airport directly through their website or customer service hotline to request assistance.

Arrival at Glasgow Airport

Upon arrival at Glasgow Airport, look out for the special assistance help points located at:

• The main terminal entrance
• Car parks
• Drop-off areas

These help points are equipped with intercom systems to contact the assistance team. If you have pre-booked assistance, a staff member will be waiting to help you from the moment you arrive.

Accessible Facilities at Glasgow Airport

Glasgow Airport is equipped with a range of accessible facilities to accommodate all passengers:

• Wheelchair Access: The entire airport is wheelchair accessible, with ramps, lifts, and designated pathways.
• Accessible Toilets: There are numerous accessible toilets throughout the terminal, featuring emergency pull cords and enough space for a wheelchair and an assistant.
• Changing Places: For passengers with profound disabilities, Changing Places facilities are available, offering extra space and specialized equipment.
• Induction Loops: To assist passengers with hearing impairments, induction loops are installed at various points, including check-in counters and information desks.
• Assistance Dogs: Guide and assistance dogs are welcome at Glasgow Airport. Relief areas are available, and staff can provide water and assistance if needed.

Hidden Disabilities and the Sunflower Lanyard Scheme

Glasgow Airport recognizes that not all disabilities are visible. The airport participates in the Sunflower Lanyard Scheme, which helps staff identify and offer additional support to passengers with hidden disabilities such as autism, dementia, or anxiety. Lanyards are available at the special assistance help points and customer service desks.

Security and Check-in Assistance

Passengers requiring special assistance can benefit from priority lanes at security checkpoints. This service ensures a quicker, less stressful screening process. If you need help with check-in or baggage handling, inform the staff at the special assistance desk, and they will arrange the necessary support.

Boarding and Disembarking

Boarding and disembarking can be challenging for passengers with mobility issues. Glasgow Airport provides various options:

• Ambulifts: These vehicles are used to transport passengers who cannot use the aircraft steps.
• Aisle Chairs: Special narrow chairs designed to navigate the aircraft aisles are available.
• Assistance Staff: Trained staff members will help you board and disembark safely.

Tips for a Smooth Journey

1. Plan Ahead: Book your assistance well in advance and confirm the arrangements with your airline.
2. Arrive Early: Arrive at the airport earlier than usual to ensure ample time for any assistance needs.
3. Carry Documentation: Bring any necessary medical documentation or proof of disability to facilitate the process.
4. Stay Informed: Keep up-to-date with Glasgow Airport’s special assistance services by visiting their website or contacting customer service.

Conclusion

Glasgow Airport’s special assistance services are designed to make air travel accessible and comfortable for everyone. By understanding the available services and planning ahead, you can ensure a stress-free journey. For more detailed information or to book assistance, visit Glasgow Airport’s official website or contact their customer service team directly.

With the right preparation and support, traveling through Glasgow Airport can be a smooth and enjoyable experience for all passengers.